Steph & Cara

REFUNDS AND EXCHANGE

Each piece is handmade and completely unique. Because of this I do not offer refunds or exchanges. Please make sure you look carefully at the item you are interested in before purchasing. I am happy to send additional photos at your request. That being said, please contact me if there is an issue with your order so that we can work out a solution together.

DAMAGED OR MISSING ITEMS

Please contact me at juliakansas@gmail.com or though the juliakansasetc Instagram DMs within 48 hours of delivery to let me know of any damages or missing items. On the rare occasion that an item is damaged while it is being shipped, I will refund the cost of the piece only. Shipping costs will not be refunded. I may decline to refund an order if I am not informed of an issue within 48 hours of arrival.

SHIPPING

Orders are packaged with great care – I do everything in my power to avoid shipping accidents. Orders to destinations within Canada ship with Canada Post. I aim to ship orders within three business days following a received payment. If you have any questions regarding your shipment, please contact me at juliakansas@gmail.com or through the juliakansasetc Instagram DMs.

 

INTERNATIONAL SHIPPING

Orders to international destinations outside of Canada and the United States are dealt with on a case-to-case basis. Please contact me at juliakansas@gmail.com or through the juliakansasetc Instagram DMs if you would like to purchase outside of Canada and the United States. I will ask for your address before any payment is taken so I can accurately quote you a customized shipping cost – including duties. I am not responsible for any duties, taxes, or other fees that might be applied to shipments.